Refund policy
We want you to love your organized kitchen. If something isn't right, here's how we'll fix it.
Damaged, defective, wrong, or missing items
If your order arrives damaged, defective, isn't what you ordered, or part of it is missing, contact us through our Contact page within 7 days of delivery with:
- your order number,
- photos (or a short video) of the item and the shipping package.
We'll send a free replacement or issue a full refund, your choice. In most cases you won't need to return the damaged item.
Kits may arrive in more than one package. If one package arrives and another hasn't yet, check your shipping emails for a second tracking number before reporting a missing item.
Returns for any other reason (including "it doesn't fit")
You can request a return within 30 days of delivery if the item is unused, in its original condition and packaging.
- Contact us with your order number and the item(s) you'd like to return. Please don't send items back without contacting us first. We'll give you the correct return address.
- Ship the item back. Return shipping costs are paid by the customer unless the item was damaged, defective, or incorrect.
- Once we receive and inspect the item, we'll refund the item price to your original payment method within 5-10 business days. Your bank may take a few extra days to post it.
Exchanges
Ordered the wrong size? Let us know within 30 days and we'll help you swap it for one that fits (return shipping rules above apply).
Non-returnable items
- Items that have been installed with adhesive (adhesive can't be reused).
- Drawer divider strips that have been cut or snapped to size.
- Free gifts and digital downloads.
Late or missing refunds
Check with your bank or card company first, then contact us through our Contact page.
Order cancellations
Contact us as soon as possible. Orders that haven't been sent to our supplier can be cancelled for a full refund.
